Frequently Asked Questions




May I call in my order?
Call 713-524-2788 to place your order or talk with one of our staff.

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May I fax in my order?
You may fax your order to us at 713-524-4330.

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How quickly may I get a short-notice order?
Most orders can be delivered within two hours!

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What is the deadline for placing an order?
Deadline for placing orders is 3:00 p.m. the day preceding your order, UNLESS you are ordering from our monthly short-notice faxable menu.  (If you don't have one, call us.)

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What are the change/cancellation guidelines?
Changes and cancellations must be received by 5:00 p.m. of the day preceding the order date.  Preparation for orders is begun very early in the morning.  Because of this, we are unable to acommodate cancellations and reductions are subject to billing of the full balance if made after 5:00 p.m.

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What is the delivery charge?
Delivery: Downtown $15.00. Delivery within a 10 mile radius $20.00. Zip codes beyond 10 miles are subject to increase in delivery rate. Monday through Friday 8:00 a.m. until 5:00 p.m.

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How are orders packaged?
Trays, boxes, and baskets come ready to open and enjoy.  Quality disposable plates, napkins, flatware, serving utensils, beverage cups, and napkins are available at a nominal additional charge.

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Do you take weekend orders?
Weekend Orders: We are happy to accept Saturday orders by 12:00 noon Friday with a minimum of $250 and Sunday orders with a minimum of $1,000.00.  Pick-up or delivery may be arranged upon request.

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What are your payment terms?Terms of Payment: All orders are C.O.D.  Corporations or individuals ordering on a regular weekly basis may be eligible for a net ten day terms.  We accept checks, American Express, MasterCard, Visa, and Discover for payment.  A credit card deposit is required at the time of placing your order.

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